Regarding the availability of TinkerPlots and Fathom
January 9, 2014
If you are a university faculty planning to teaching a class this coming semester which requires students obtaining licenses for TinkerPlots or Fathom, please take note. If you go check on the site of McGraw Hill Education, the publisher of TinkerPlots and Fathom, you will discover that they are no longer selling the software. If you call the support number (800-995- 6284), you’ll be given little additional information, and if you ask to speak to someone who can, they’ll suggest you talk to the sales rep in your state, who will likely know even less. We know this because some of you have found your way to us to ask what is going on and to see if we could provide copies of the software.
We wish we could. Unfortunately, we have no way of issuing licenses for TInkerPlots or Fathom, nor are there versions we have that we can send you that do not require registration.
We learned in October from McGraw Hill Education (MHE) of their decision to drop TInkerPlots and Fathom from their offerings, and have started searching for another publisher. But MHE’s termination of sales on Dec 31 caught us off guard, and since then we have been in nearly daily communication with them to see if we can come up with a way to make the software available to folks who have been counting on using it this semester. For some of you, that begins next week.
Folks at MHE have been assuring us that they would solve this problem for courses starting this semester. But this is what we heard yesterday in an email from Scott Virkler after pressing for additional information.
“Marketing is aware of the universities that use these products in their courses, and have identified a process to help them through the transition.”
When we asked in a follow-up email for what that process was so that we could communicate it to you, we got no reply. When we called McGraw Hill Education support number this morning, we were told by Lee Stubbs, a customer support representative, that the software was not for sale. She was not aware of any alternative process for obtaining student licenses.
We will continue to urge MHE to provide student licenses for courses beginning this semester, but we think you should speak directly to them as well and let them know first hand the desperate situation that you are in. Below are the names and contact numbers of people who, to the best of our knowledge, can do something about this. We suggest you contact them, let them know of your particular needs and timetable. We’ll post updated information at williamfinzer.com, so please go there and share in comments what you have learned.
Cliff Konold and Bill Finzer
People to contact at McGraw Hill Education
Scott Virkler, SVP of Product, Programs, and Portfolio
Cheryl Dodge, Sr. Director, Technical Product Management
Michelle Harper, Sr. Product Marketing